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Dye House Yarns

SHIPPING AND POSTAGE

SHIPPING AND POSTAGE

Local:

DYE HOUSE YARNS  ships anywhere within South Africa using Postnet to Postnet, or Aramex Store to Door for R99. Collection at DYE HOUSE HQ is by arrangement only and free of charge. 

International:

DYE HOUSE YARNS ships worldwide via registered international airmail. The costs are as follows for a small parcel up to 2kg:

R50 per parcel registration fee

R50 per 100grams or part of 100grams.

Please note that packaging adds to the final weight.

Larger parcels (2kg+) ship with EMS (Expedited Mail Service) and costs will be calculated once packaged.

You will receive tracking information for your parcel via email; and items can be expected to arrive within  10-21 business days (registered international mail) or 5-10 business days (EMS) from date of shipping. 

Should you desire an item to be shipped more efficiently, an arrangement can be facilitated via courier. Please note that this will incur additional shipping charges and delivery in this case may occur within 2-5 business days, depending on your country of origin and choice of service. 

Items are ready to be shipped within 1-2 business days – or when funds have cleared.  

Please note that shipping costs excludes customs duties and taxes that may be levied by your country. Packages will be labelled accordingly as merchant goods/products.

DYE HOUSE YARNS cannot accept responsibility for packages that are damaged or lost during shipping/transit; and regrettably does not offer exchanges/returns on international orders. If you have any queries regarding your shipment, please do not hesitate to contact us.