RETURNS

RETURNS

South African Customers:

In the event that you are unhappy with your yarn selection, please contact us within two weeks of receiving your purchase; and your purchase will be exchanged for store credit. The purchase price is the listed price, and excludes delivery/shipping costs. Store credit will only be allocated once the skeins have been received and inspected.

Please note the following:

• Products that are returned may not be unskeined/unwound in any way; may not be damaged in any way; and must be properly protected from exposure, dirt, etc.
• Products that are returned are done so at the cost of the customer unless the error was by DYE HOUSE YARNS .
• Products must be returned using registered mail or a suitable, trackable courier service. 
• Sale goods or custom orders are not returnable.

International Customers:

Regrettably DYE HOUSE YARNS cannot accept responsibility for items/packages that are damaged or lost in transit/during shipping. DYE HOUSE YARNS does not offer exchanges/returns on international orders.